• Recently we were involved in an accident which was not our fault.  We would like to express our appreciation for the assistance which we received from your staff.  They were…
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Household Claims

During office hours, 9.00am to 5.30pm, Monday to Friday, please call our Claims department on 01224 848388 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Outwith office hours your call will be answered by our manned messaging service. Your details will be passed to us and we will return your call at the earliest opportunity.

If you have an emergency outwith office hours contact the emergency claim number in your policy booklet to receive advice on what to do next. If you cannot find the number you must deal with the situation as best you can in order to minimise damage and safeguard your family. 

Escape of water Turn off the water to prevent further damage and contact an emergency plumber.
Burglary After you have contacted the police arrange for a joiner or glazer to make the property secure.
Fire If you have a fire, remember the UK fire service recommend ‘Get out and stay out’ and call the emergency services

If the damage is covered by your policy you should be able to recover the cost of emergency repairs carried out, less your excess. Damaged items should be kept so that they are available for inspection if required.